Memberships

We understand it can be disappointing if a bike isn't available when you reach the kiosk. Should this occur, we kindly request that you take a photo of the empty kiosk and send it to us. If you are an Admiral Member, we will extend your membership by a month at no cost. If you are a Commander Member and it happens during the week, we will offer the same benefit.

Yes!  While we hope you choose to stay, you do have the option to cancel if you wish. You will receive a refund for any full months remaining on your annual membership. Your "buddy pass" riders will also give up their benefits.  Monthly members who cancel will not be charged for their next month.

Certainly!  When you receive the form to create the account, simply provide the person's details.

Yes! We understand that throughout the year, you might want to make some adjustments. You may change the membership and "buddy passes" once per year.

Yes.  Teens aged 15-18 can use the bikes when accompanied by an adult. (Insurance rule). So, it makes sense for the adult to take advantage of the membership while the child over 15 uses the "buddy pass".

Yes. If purchasing more than two memberships, please contact us at: info@trailtownbikes.com

Unfortunately, the technology does not have that capability.  But, you can see the number of bikes available at the kiosk in real time on the Movatic APP.